ISPA Conference & Expo Frequently Asked Questions

Does my membership include entrance into the show?

While the ISPA Conference & Expo is a member benefit, the registration cost is not included in your membership unless you join as a nonmember.

Who can attend?

Current ISPA members within the spa, corporate spa headquarter, corporate spa link, spa under development, student, transitional, service provider or educator categories may register to attend the ISPA Conference & Expo. For more information on ISPA membership categories, please click here. All resource partners who qualify as a vendor must exhibit or sponsor at the ISPA Conference & Expo to attend the event. To learn more about these opportunities contact 1.859.226.4372 or This email address is being protected from spambots. You need JavaScript enabled to view it. The qualifying definitions for both service provider and vendor are outlined below.

Service Provider: Business has a sole focus of providing professional services. A service provider may not distribute, produce or sell products within the spa industry or serve as an employee or official representative of any company that meets the definition of an ISPA vendor. A product is defined as anything that is made or grown to be sold (including digital or web-based products). Examples of ISPA service providers include full-service consultants who do not sell, represent or distribute spa products, educational institutions and investors.

Vendor: Business distributes, produces or sells products within the spa industry. A product is defined as anything that is made or grown to be sold (including digital or web-based products). Examples may include companies that sell tangible products, virtual products, events, publications, insurance, software, deal promotions, online directories, etc. In order to attend at a member rate, the registrant must have an active membership at the time of the Conference.

What is included in a full-Conference registration?

Full-Conference registration includes access to three inspirational keynote presentations, 20+ educational sessions developed for spa professionals, Expo floor access (200+ exhibitors), Farewell Party at Chase Field, complimentary lunch and snacks and networking opportunities galore. The official host hotel, The Sheraton Grand Phoenix, offes an exclusive rate to all ISPA attendees if reserved by September 7, 2018. (limited availability). Reservations can be made by clicking here.

Does ISPA offer group rates?

By bringing a team of five or more, you can save on your registration. The ISPA team can register your conference team and provide one invoice for easy payment. Contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 1.859.219.3512 for assistance.

I’ve never attended what should I expect?

The annual ISPA Conference & Expo brings professionals from all spa industry sectors together in one location. This is the spa industry’s “must-attend” event that features three days of speaker presentations covering a range of topics including business strategy, customer service and management. The Expo floor offers the latest spa products available on the market to set your business apart. Last year’s Week in Review is a great way to get a better picture of what to expect.

Be sure to attend the First Timer’s Orientation on Sunday, September 23 from 3 - 4 pm. This session will allow you to network with other first time attendees as well as get helpful tips on getting the most out of your experience from experienced veterans.

What is the cancellation policy?

Registrations may be cancelled by submitting a written notification of cancellation to ISPA headquarters. A full refund (less an administrative fee of $25) is available to those who cancel their registration by August 10, 2018. All cancellation requests received after August 10, 2018 will receive a 50 percent refund. No-shows will not qualify for a refund of fees.